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Neil Diffenbaugh has been working with computer systems
since 1978. In 1980 he started working for ACNielsen
Marketing Research in software development programming
mainframe systems in Cobol and Fortran. He progressed
into training and support of turnkey personal computer
systems for ACNielsen clients that incorporated
CD-ROM technology well before CD-ROMs were
understood and available to the home user. He
worked his way into phone support of ACNielsen’s
proprietary, PC-based software applications and
eventually managed that global call center for 4 years.
It was during his management experience that Neil found
himself spending numerous weekend hours preparing
budgets and presentations as well as managing the multitude
of call statistics that a call center can present. Personnel staffing data, phone system statistics
and customer issue management all required daily management to maintain an efficient call center,
not to mention the data that senior management requested involving spreadsheet and PowerPoint
presentation development.
He finally decided that he no longer wanted to spend his weekends performing administrative
tasks so he began to develop automated systems to turn hours of manual activities into minutes of
automated execution.
He carries this practical business knowledge of computers and software into SWAT with a mission of
helping companies and individuals save time and money using the same efficiencies he has discovered during
his own career.
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